Digital Receipt Management System

Greater efficiency and lower costs with digital receipts

Reduce your operational costs, improve productivity and gain the convenience of digital receipts with our automated Digital Receipt Management System (DRMS).

Benefits

Why Digital Receipt Management System?

Capture transactions in real time

Gain a consolidated overview of all transactions and payment types, including credit card payments, in real time on one portal.

Retrieve digital receipts efficiently

Get quick access to automated reports and real-time transactions, while easily locating individual transactions.

Access transaction data securely anytime, anywhere

View transaction receipts via mobile or desktop. With DRMS, receipts are automatically filed and digitally stored in a centralised database for easy access.

Reduce operational cost

Save printing cost as the transaction receipts are automatically saved in the DRMS.

Shorten dispute resolution time

Retrieve transaction receipts instantaneously and resolve consumer disputes faster with digital receipts.

Capture transactions in real time

Gain a consolidated overview of all transactions and payment types, including credit card payments, in real time on one portal.

Retrieve digital receipts efficiently

Get quick access to automated reports and real-time transactions, while easily locating individual transactions.

Access transaction data securely anytime, anywhere

View transaction receipts via mobile or desktop. With DRMS, receipts are automatically filed and digitally stored in a centralised database for easy access.

Reduce operational cost

Save printing cost as the transaction receipts are automatically saved in the DRMS.

Shorten dispute resolution time

Retrieve transaction receipts instantaneously and resolve consumer disputes faster with digital receipts.

Learn More

Frequently Asked Questions

Digital Receipt Management System is a NETS terminal add-on service for subscribed merchants to capture, store and manage receipts digitally through a portal.

The DRMS is available to merchants at a monthly subscription of $6 per terminal, in addition to existing terminal subscription fees.

Upon merchant’s application, NETS sales representative will assess the merchant’s terminal model and advise if the terminal model supports the DRMS.

Supported terminals as of Apr 2020:

Ingenico iSC250
Ingenico iWL280
Ingenico Tetra Desk 5000
Ingenico Tetra Move 5000

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All Questions

Digital Receipt Management System is a NETS terminal add-on service for subscribed merchants to capture, store and manage receipts digitally through a portal.

DRMS is only available for selected terminal models. NETS will progressively roll out DRMS for all NETS terminal in phases.

Upon merchant’s application, NETS sales representative will assess the merchant’s terminal model and advise if the terminal model supports the DRMS.

Supported terminals as of Apr 2020:

Ingenico iSC250
Ingenico iWL280
Ingenico Tetra Desk 5000
Ingenico Tetra Move 5000

Merchants can download the application form via NETS corporate website to sign up for DRMS.

Kindly note that each merchant will be entitled to up to 2 user accounts.

Merchants may wish to contact NETS at:

NETS Customer Service Hotline: 6274 1212

Or log a ticket via our contact form.

Merchants who wish to terminate the DRMS subscription must complete and submit the service deactivation form via mail or email. Termination will take about 7 working days before the requested date of termination.

In alignment with MAS guidelines, Two-Factor Authentication (2FA) will be required for all logins into NETS’ Digital Receipts Management System (DRMS). 2FA uses 2 different authentication mechanisms which will provide an added layer of security to the user account and system.

The 2FA will be effective from 16 November 2020 onwards.

For first-time validation

Download the Google Authenticator app from the Google Play Store or Apple App Store on your mobile.
Sign into DRMS using your login details.
Scan the QR code displayed on the web page using your Google Authenticator app. This will generate a temporary code for you to input in order to complete the validation.

For subsequent logins

Sign into DRMS using your login details as per normal.
When prompted for OTP, open your Google Authenticator app and input the OTP generated to sign in.

You will have to inform NETS to revoke the 2FA assigned to your login ID. Once you have a new mobile, you will then have to perform the first-time validation again.

By default, all DRMS merchant user accounts are assigned 2FA. However, if your account is not, you will have to inform NETS to assign the 2FA to your login ID.

Once your account has been assigned 2FA, kindly perform the first-time validation for your account.

If you are still unsure about how DRMS 2FA works, please refer to our step-by-step user guide. If you have further questions, please contact NETS Customer Service Hotline at 6274 1212 or email your inquiry to info@nets.com.sg.

Digital receipts can be access via Merchant Service Hub (MSH) Portal at drms.nets.com.sg. It is available under “Reporting” → “Transactions”

Merchants will be able to access their digital receipts via MSH portal almost simultaneously after every successful transaction.

Digital receipts are available on MSH Portal for up to 12 months. Receipts after 12 months will not be available; merchants are encouraged to download the receipts for safekeeping if receipts are required after 12 months.

Perform the following checks:

Check that your internet connection is available
Refresh your browser, log out and login to the portal again

If you have checked all the above but are still facing issues, please contact NETS Customer Service Hotline at 6274 1212 or email to info@nets.com.sg with a description or screenshot of your issue for investigation and support.

Merchants can click on “Forgot Password?” on the login page. An email will be sent to the registered email address to create a new password to login.

The password rules will be highlighted in the email. The rules has to be followed strictly for security purposes.
If the token email has expired (after 24 hours), you can click the reset password in the same email and follow the instruction to reset the password. There will be a new email sent to you to create a new password.
If you still encounter any issues, please contact NETS Customer Service Hotline at 6274 1212 for support.

Due to security concerns, password can only be retrieved via merchant’s registered email address only.

Please note that:

The link is only valid for 24 hours.
It is for one-time usage, where upon a successful password reset, the link will be deemed invalid.

In the event of such issues, please try to do a reset password by the web portal “Forget password” link again.

Did not find what you were looking for? You can still reach us at the following:

Reception

(65) 6272 0533
(65) 6229 7201

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotlines

(65) 6274 1212
(65) 6229 7200

9am to 9pm (Daily)

NETS Terminal Technical Support

Submit Request >

9pm to 9am (Daily)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.

Quick Links

Application Form