NETS Motoring Card

Benefits

Why NETS Motoring Card?

How To Pay

How do I pay for ERP/car park charges with NETS Motoring Card?

Compatibility

Which device is compatible with NETS Motoring Card?

Not compatible

First Generation IU

If you have a first generation IU, you can continue to use the NETS CashCard and switch to the NETS Motoring Card later for the upcoming OBU ERP system.

NETS CashCard can be purchased at NETS Office

Compatible

Dual-Mode IU & Future On-Board Unit (OBU)

Where can I purchase?
How can I top up?

Petrol Stations

Shell
Caltex
SPC
Esso

Convenience Stores

7-Eleven
Cheers
Buzz Pods
FairPrice Xpress

Online

ReCreation
Custom Cards

NETS Customer
Service Centre

Address:
351 Braddell Rd, #01-03, Singapore 579713

Operating Hours:
8.30am – 5.30pm (Mondays to Fridays)

Petrol Stations

Shell
Caltex
SPC
Esso

Convenience Stores

7-Eleven
Cheers
Buzz Pods
FairPrice Xpress

Online

ReCreation
Custom Cards

NETS Customer
Service Centre

Address:
351 Braddell Rd, #01-03, Singapore 579713

Operating Hours:
8.30am – 5.30pm (Mondays to Fridays)

Notice for non-Singapore residents
Network for Electronic Transfers (Singapore) Pte Ltd (“NETS”) is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to NETS if NETS’ business fails.

NETS Services

NETS Top Up Machines
NETS Customer Service Centre

Local Bank ATMs

DBS/POSB
OCBC
UOB

Convenience Stores & Petrol Stations*

7-Eleven
Buzz Pods
Cheers
FairPrice Xpress
Shell Petrol Stations

Auto Top-Up

NETS App*

See Instructions >

NETS Services

NETS App*
NETS Top Up Machines
NETS Customer Service Centre

Local Bank ATMs

DBS/POSB
OCBC
UOB

Convenience Stores & Petrol Stations*

7-Eleven
Buzz Pods
Cheers
FairPrice Xpress
Shell Petrol Stations

Auto Top-Up

See Instructions

NETS App*

See Instructions >

*A service fee may be chargeable.

Highlights

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Frequently Asked Questions

Our distributors have their own processes to distribute the cards across all their stores. Some stores may run out of cards faster than others. You may try to go to another store or drop by the NETS Customer Service Centre. We will always have a card for you.

NETS Customer Service Centre
351 Braddell Road #01-03 Singapore 579713
Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)

You may use the NETS Motoring Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).

For ERP:
Simply insert your NETS Motoring Card into your vehicle’s 2GIU to pay for your ERP charges.

For Car Park:
Where auto deduction is available, insert your NETS Motoring Card into your vehicle’s 2GIU to enter and exit the carpark.
Where auto deduction is not available, tap and hold your NETS Motoring Card on the car park reader.

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All Questions

It is a contactless, multi-purpose stored value CEPAS card that can be used for ERP and car park payments in Singapore. The NETS Motoring Card can only be used in 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).

The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.

The NETS Motoring Card also offers the following features:

Auto Top-Up
- Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
Contactless Functionality
- For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
NETS FlashPay Reader App or NETS App (coming soon)
- The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
Exclusive privileges and benefits (terms and conditions apply):
- WINK+ points with ERP payments
- Free card insurance by HL Assurance

The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.

Our distributors have their own processes to distribute the cards across all their stores. Some stores may run out of cards faster than others. You may try to go to another store or drop by the NETS Customer Service Centre. We will always have a card for you.

NETS Customer Service Centre
351 Braddell Road #01-03 Singapore 579713
Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)

You may use the NETS FlashPay Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS FlashPay Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).

For ERP:

Simply insert your NETS FlashPay Card into your vehicle’s 2GIU to pay for your ERP charges.

For Car Park:

Where auto deduction is available, insert your NETS Motoring Card into your vehicle’s 2GIU to enter and exit the carpark.
Where auto deduction is not available, tap and hold your NETS Motoring Card on the car park reader.

You can store a maximum of S$500 in your NETS Motoring Card.

To ensure a smooth payment experience with the NETS Motoring Card at car parks, please take note of the following.

For full Electronic Parking System (EPS) car parks, please keep your NETS Motoring Card in the In-Vehicle Unit (IU) when entering and exiting the car park.
For car parks that auto-detect the NETS Motoring Card in the IU when entering the car park but not when exiting, kindly remove the NETS Motoring Card from your IU and tap and hold the card on the car park reader when exiting.
For car parks that do not auto-detect the NETS Motoring Card in the IU when entering the car park, please tap and hold the card on the car park reader when entering and exiting the car park.

Yes. You can check the transaction history (up to the last 30 transactions) of your NETS Motoring Card using the NETS App which can be downloaded via Google Play Store or Apple App Store.

Alternatively, you can check and/or print at any of the following:

NETS Customer Service Centre (up to the last 30 transactions)
NETS Top-Up Machines (up to the last 25 transactions)
Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
NETS Self-Service Top-Up Stations

*Please note that a fee of $0.20 (GST inclusive) is chargeable for each statement print.

Yes, the NETS Motoring Card can be used for vehicle tolls at the customs checkpoint.

You may top up your NETS Motoring Card at any of the following locations:

NETS App via Google Play Store or Apple App Store*
NETS Customer Service Centre
NETS Top Up Machines
Add Value Machine Plus (AVM+)
General Ticketing Machines (GTM)
Local bank ATMs (DBS/POSB, OCBC and UOB)
7-Eleven stores*
Buzz Pods*
Cheers*
FairPrice Xpress*
TransitLink Ticket Office*

*A service fee may be chargeable.

The NETS Motoring Card has a minimum top-up value of $10.

Yes. You are entitled to a refund of the remaining stored value in your NETS Motoring Card within 2 years after your card expired.

However, there is a service charge of S$1 per month after the end of the first year expiry of your NETS Motoring Card. Such levy will be deducted monthly from the stored value in your NETS Motoring Card until the Stored Value is fully depleted, or until the refund has been made within the 2 years after the card expired, or until the 108^th Calendar month (9 calendar years), whichever is earlier.

You may file a refund at the following channels:

Local ATMs

You may refund the remaining stored value at any local bank ATM. This amount will be credited directly to your bank account.

NETS Customer Service Centre

Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).

If your NETS Motoring Card is damaged/faulty, please visit the NETS Customer Service Centre located at 351 Braddell Road #01-03 Singapore 579713 – Operating Hours: 8:30 am to 5:30 pm (Mondays – Fridays) to have your card checked. If a refund is necessary, it will be processed and the remaining stored value will be credited into your designated bank account within 14 working days.

The NETS Motoring Card is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS Motoring Cards.

For cards registered under FlashPay Shield, insurance coverage may apply. Click here for the full FAQ and T&Cs.

Please proceed to perform a statement printout at any DBS/POSB, OCBC or UOB ATMs (a nominal fee is applicable) or NETS self-service top-up terminals, or export PDF from NETS App.

Thereafter, send the printout/PDF together with the following details to info@nets.com.sg for investigation:

Full name (as per NRIC)
Contact No (Mobile No.)
NETS Motoring Card No.
Transaction date
Transaction Amount
Location

You will be notified on the findings and follow-up actions within 5 working days.

If the balance on your NETS Motoring Card balance is less than $5, you will be alerted by a beeping tone when the card is inserted into the 2nd Generation In-Vehicle Unit (2GIU).

You may refer to the terms and conditions here.

There could be several reasons leading to a declined transaction. The possible causes include (but are not limited to):

Insufficient funds – You may check your card balance using NETS App. Alternatively, you may wish to register for the Auto Top-up service (refer to Auto Top-Up Service for more details)
Card has expired – Please perform a refund of your remaining card balance. Refer to ‘Where can I get a refund for my NETS Motoring Card?’ on refunds.
Card has been blocked: If this is unexpected, please contact info@nets.com.sg for assistance.
Your card has reached the spending limit of S$28,000 within a 12-month period.

Your NETS Motoring Card will be blocked once the spending on each NETS Motoring Card, within a 12-month period has reached the cumulative total of S$28,000. For enquiries or clarification, you may wish to contact NETS Customer Service Hotline at 6274 1212 or drop us an email on info@nets.com.sg.

Yes, your NETS Motoring Card has a validity period of up to 7 years. You may check the expiry date printed at the back of your NETS Motoring Card.

Follow these simple steps to add a credit/debit card to your NETS App account:

Log in to NETS App
Click on “Profile” Icon on the top left of the home screen.
Tap on “Payment Methods”.
Tap on “Add NETS Bank Card” or “Add Amex/ Mastercard/ Visa”.
Input your credit/debit card details and submit.
You are all set!

Simply log in to your NETS App and ensure you have a valid credit/debit card saved, select your saved credit/debit card while performing top up for your NETS Motoring Card.

Yes. You will first need to log in to your NETS App account, afterwards you may update the card expiry date and CVV by selecting your saved credit/debit card under “Payment Methods”.

For NETS Bank Card, you can only save 1 card. For other credit/debit cards, there is no limit to the number of cards you can save on the NETS App.

You will first need to log in to your NETS App account, afterwards you may select the credit/debit card you wish to remove in the “Payment Methods” page and proceed to “Remove card”.

You may wish to apply for Auto Top-Up service to your NETS Motoring Card with your locally-issued credit/debit card* as the source of funds through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.

Upon successful registration, you will receive an activation code via SMS/email within 2 days.

Activate NETS Motoring Auto Top-Up on your NFC-enabled mobile phone using the NETS App OR bring your activation code and NETS Motoring Card to any TransitLink Ticket Office to activate Auto Top-Up on your NETS Motoring Card.

*Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.

Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.

You must be at least 18 years old in order to register for Auto Top-Up by credit/debit card.

You can register up to five (5) NETS Motoring Cards with a single credit/debit card for Auto Top-Up.

This is a notification sent during Auto Top-Up service registration to authenticate the validity of your credit/debit card. There is no monetary deduction made to your credit/debit card.

The activation code will be sent to the mobile number that you have provided at the point of registration at NETS ATU Registration Portal / NETS App via Google Play Store or Apple App Store. If you have not received your activation code after 2 days, please request for a new activation code by calling the NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day.

Your activation code is valid for 7 days from the date of issuance. The expiry date of the activation code will be stated in the email notification to you.

After you have registered for Auto Top-Up service, you should receive an activation code on the mobile number that you have provided at the point of registration on the following day. You can activate the Auto Top-Up service with the activation code via NETS App or NETS ATU Registration Portal.

Alternatively, you can activate your Auto Top-Up at any TransitLink Ticket Office. Please bring along your NETS Motoring Card registered for Auto Top-Up and the activation code required for the activation.

You may request a new activation code by calling our NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day within 30 days of Auto-Top service registration.

If your registration for Auto Top-Up service has passed 30 days, please proceed to re-register for the Auto Top-Up service.

You may choose top-up value of S$30, S$40 or S$50.

Yes. You are able to do so. However, you will need to de-register the existing Auto Top-Up service on your NETS Motoring Card at any NETS Top-Up Machine or NETS Customer Service Centre.

Once you have de-registered, you can proceed to register for the Auto Top-Up service with your preferred selected top-up amount after 14 working days from the date of de-registration on our NETS ATU Registration Portal or via the NETS App from Google Play Store or Apple App Store.

Yes, all Auto Top-Up users are required to place a $50 security deposit to continue the Auto Top-Up service.

Yes, the deposit amount will be refunded upon request to the registered credit/debit card after 14 working days. However, if your credit/debit card is terminated, you will need to inform NETS which local bank to receive back the deposit amount.

With the Auto Top-Up arrangement, NETS will top up the registered NETS FlashPay Card / NETS Motoring Card whenever the card stored value is insufficient to pay for ERP or car park charges. NETS will then charge/ collect the top-up amount from the registered credit/ debit card. In the event that NETS is unable to charge/ collect the top-up amount from the credit/ debit card, NETS will offset the outstanding amount from your deposit.

The date reflected on your bank statement refers to the posting date for the Auto Top-Up transaction (usually a few days after the actual transaction date).

The delayed charging is part of the different settlement procedures with merchants, which can take up to 30 days.

You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to confirm your transactions.

You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transactions.

The Auto Top-Up transaction will be reflected as “FlashPay Auto Top Up”.

Please note that there is an interval of 3 calendar days between the Auto Top-Ups. If your Card received an Auto Top-Up of $30 on Monday, the next time an Auto Top-Up can be performed on your Card is on Friday of the same week.

If you require additional top ups during the 3-day interval, you may top up your NETS Motoring Card manually at the following top up points:

NETS Top-Up Machines
NETS Self-Service Stations
NETS App via Google Play Store or Apple App Store*
NETS Customer Service Centre
Add Value Machine Plus (AVM++)
General Ticketing Machines (GTM)
Top Up Machines (TUM)
Local bank ATMs (DBS/POSB, OCBC and UOB)
SMRT/SBST Passenger Service Centres
7-Eleven stores (except at Shell stations)*
Buzz Pods*
Cheers*
FairPrice Xpress*
TransitLink Ticket Offices*

*A service fee may be charged by the service provider for each top-up.

Your Auto Top-Up enabled NETS Motoring Card may be blocked due to an outstanding Auto Top-Up amount on this card. You need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked for usage.

You will need to de-register the Auto Top-Up service on your NETS Motoring Card at selected NETS Top-Up Machine or NETS Customer Service Centre.

For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.

If you do not intend to continue to use the NETS Motoring Card, you may perform an online refund of the remaining stored value in the Card, 14 working days after de-registration at any local bank ATM.

Auto Top-Up service registration is free. However, a S$50 refundable deposit is required upon registering for the Auto Top-Up service.

For customers who registered using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) on any other applicable Banks’ card for every successful Auto Top-Up transaction.

You may de-register the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.

For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.

There is no fee for the Auto Top-Up de-registration function.

Please wait for 14 working days for the de-registration process to be completed before proceeding to sign the same NETS Motoring Card up for Auto Top-Up Facility.

You may de-register the Auto Top-Up service at any NETS Top Up Machines. Upon deregistration, you may perform a refund of the remaining stored value in the card at any local bank ATM or NETS Customer Service Centre.

Local ATMs

This amount will be credited directly to your bank account.

NETS Customer Service Centre

Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).

Auto Top-Up service allows you to automatically top up your NETS Motoring Card with your credit/debit card when there is insufficient stored value to make a payment transaction at ERP gantries and EPS (CEPAS-compliant) car park exits.

The S$50 deposit that was collected during registration will be refunded to you and credited back to the registered credit/ debit card within 21 business days upon the expiry of the Auto Top-Up registration which has a 30-day validity period. The refunded amount will be reflected in your next credit/ debit card statement.

Yes. You may cancel the service. For cancellation, you will need to de-register the Auto Top-Up at selected NETS Top-Up Machines or NETS Customer Service Centre.

For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.

Upon receiving your new replacement credit/debit card from your Bank, you may update your credit/debit card details through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.

NETS App is an Android and iOS application that allows you to perform the following NETS Motoring Card transaction using your mobile device:

Motoring Top Up*
Motoring Auto Top-Up (ATU) registration
Motoring Auto Top-Up Activation
Balance Enquiry
Card Expiry Enquiry
Transaction History

*Top-up fee applicable

The NETS App can be found on the Google Play Store or Apple App Store.

After installation, you can launch the NETS App in 2 ways:

For iOS users, you can locate the NETS App icon in your mobile device and launch it.
For Android users, you can locate the NETS App icon in your mobile device and launch it. If NFC is not enabled, a prompt will appear to enable NFC. Select ‘Yes’ and your phone settings menu will launch for you to enable NFC. Alternatively, if your phone is NFC enabled, place the card against the back of your phone where the NFC antenna is located, the NETS App will launch automatically once it reads the NETS Motoring Card.

1. Top Up

Upon launching the NETS App, select ‘Top-Up’ under NETS FlashPay, Motoring Card.
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
Next, select the preferred amount for top-up
Proceed to key in your preferred credit/ debit card, or select your saved credit/debit card for the top-up transaction
Enter the OTP to authorize the payment
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to complete the Top-Up.

2. Auto Top-Up registration

Please have your NETS Motoring Card with you and follow the steps below to register ATU via the NETS App:

Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
Select “Auto Top-Up Registration”
Complete the form with your preferred credit/debit card details and NETS Motoring Card CAN number
Proceed to ‘Submit’

3. Auto Top-Up Activation

Please follow the steps below to activate ATU via the NETS App:

Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
Select “Auto Top-Up Activation”
Enter the 6-digit ATU activation code sent to you via SMS or email
Proceed to “Activate”
‘ATU Activation Successful’ message will be displayed once ATU activation is completed.

4. Card Enquiry

You may do the following enquires using NETS App.

Balance Enquiry
Card Expiry Enquiry
Transaction History

Please follow the steps below to make the enquiries:

Upon launching the NETS App, select more ‘…’ under NETS FlashPay, Motoring Card
Select “Card Profile”
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
You will be able to read your NETS Motoring CAN number and expiry date.
Select back ‘<’ at the top left hand corner and you will be able to read your balance and see recent transaction history.
Select ‘History’ if you wish to see past transactions.

1. iOS Users

You may wish to try placing your NETS Motoring Card (vertically) behind the top edge of your iPhone to find a better connection with your iPhone’s NFC antenna.

2. Android Users

You may wish to try placing your NETS Motoring Card behind the centre of your Android phone to find a better connection with your phone’s NFC antenna. Otherwise, try placing behind the top or bottom of your phone as different phone models may have their NFC antenna set-up differently.

Android mobile devices will be required to run Android 5.0 or later. iOS mobile devices will be required to run iOS 9 to download NETS App. In order to read the NETS Motoring Card via the Near Field Communication (NFC), iOS mobile devices model must be iPhone 7 or latest and running on iOS 13 or later.

We recommend the removal of the mobile device rear case cover (which may cause interference) before reading the Motoring Card.

Rooted mobile devices will not be able to perform transactions on the NETS App due to security concerns.

You can re-launch NETS App and place your NETS Motoring Card firmly against the back of your mobile device. If there are any funds that were not successfully topped up previously, NETS App will automatically proceed to top up the card.

If the payment page does not direct you back to the success message on the homepage, you can re-launch the NETS App to enquire your NETS Motoring Card to see if any funds have been loaded onto your card. If there is no top-up, there should not be any deductions made from your credit/debit card account. Alternatively, you may wish to contact the issuing bank of your credit/debit card to confirm.

For customers who top-up using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) is applicable on any other applicable Banks’ card for every successful Auto Top-Up transaction.

Currently, the top-up service accepts all Mastercard, Visa and AMEX cards issued in Singapore and Malaysia. For logged in NETS App users, NETS Bank Cards can be used for the top-up service as well.

Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.

You can perform up to three (3) top-up transactions on the same day. And up to twelve (12) top-up transactions in a week for your NETS Motoring card.

For credit card security reasons, the same credit or debit card can only be used up to ten (10) top-up transactions and no more than thirty-five (35) top-up transactions a week.

You may try to re-launch your NETS App and place your card firmly against the back of your mobile device to update your card. Alternatively, you may attempt to perform the top-up on another device.

Should the value of your card was not updated and your credit/debit card was deducted, you may contact NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transaction(s).

You are required to provide your NETS Motoring Card CAN (16-digit number printed on the back of your card), the first four and last four digits of your credit/debit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount, the approximate transaction date, transaction time and your contact details such as email and contact number for transactions verifications.

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