Question 1

What is Virtual CashCard (vCashCard)?

Accepted Answer

vCashCard (Personal) is a service that enables customers to pay ERP charges using their credit/debit cards.

The service is jointly provided by LTA and NETS and the use of the vCashCard is subject to the Terms and Conditions Governing the Use of CashCard.

Question 2

How do I register for vCashCard?

Accepted Answer

Register for vCashCard online via the NETS website at https://vCashCard.nets.com.sg. Complete the online application form with your personal, vehicle and credit/debit card details.

NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.

Upon successful registration, the first top-up amount will be charged to your card.

Prior to the effective start date, please continue to use your CashCard or FlashPay (applicable for second generation IU) for ERP needs.

Question 3

What is Virtual CashCard (vCashCard)?

Accepted Answer

vCashCard is a service that enables customers to pay ERP charges using their credit/debit cards for their personal registered vehicles(s).

The service is jointly provided by LTA and NETS and the use of the vCashCard service is subject to the Terms and Conditions Governing the Use of CashCard.

Question 4

How do I register for vCashCard?

Accepted Answer

Register for a vCashCard account online via the NETS App or NETS website at https://vCashCard.nets.com.sg. Complete the online application process with your personal, vehicle and credit/debit card details.

NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard.

Upon successful registration, the first top-up amount of $50 will be charged to your card.

Prior to the effective start date, please continue to use your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP needs.

Question 5

Is there a monthly subscription fee for vCashCard?

Accepted Answer

There is no monthly subscription fee for vCashCard.

Question 6

Is there a transaction fee for vCashCard?

Accepted Answer

There is no transaction fee for each vCashCard transaction. However, a $0.50 (GST inclusive) top-up fee will be charged for each vCashCard top-up using credit/debit cards except for DBS/POSB and UOB credit/debit cards.

Question 7

How many vehicles can I register for this service?

Accepted Answer

You can register up to 3 vehicles per vCashCard account.

Question 8

How long does it take for my vCashCard account to be effective upon registration?

Accepted Answer

Please allow up to 3 working days for this service to be effective. NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.

Prior to the effective start date, please continue to have your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP transactions until you receive the SMS and email informing you of your successful registration and the effective start date for your vCashCard service.

Question 9

Which credit /debit cards can be used for my vCashCard?

Accepted Answer

Currently vCashCard only accepts all locally issued Mastercard, Visa and Amex cards. If your locally issued card is not accepted at our payment page, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.

Question 10

Why is there a $1 fee charge to my credit/debit card when I was adding vehicle(s) to my vCashCard account?

Accepted Answer

The $1 fee is a pre-authorisation amount deducted from your credit/debit card to verify that the credit/debit card is valid. This amount will be released back to your account in accordance to your bank’s holding period.

Question 11

Can I use my credit/debit card to pay for vehicles registered under my family members?

Accepted Answer

Yes, you can.

Question 12

If my vehicle is registered under another ERP payment service, can I still apply for vCashCard?

Accepted Answer

Please terminate your other ERP payment service before applying for the vCashCard. Each vehicle can only have 1 ERP payment service at a time.

Question 13

What are the top-up options available?

Accepted Answer

For credit/debit card, the current available option is $50.

You may select the threshold for each top-up at $10, $20 or $50 (recommended for account with multiple vehicles). Otherwise, the default threshold is set at $10.

This threshold amount refers to the amount that will trigger the next top-up when it falls below the selected amount.

Question 14

Why is there a $0.50 top-up fee?

Accepted Answer

Presently, a top-up fee of $0.50 (GST included) is charged for each NETS vCashCard top-up of $50. This fee is required to cover the cost of transaction imposed by the banks and the card schemes.

In the case of DBS/POSB and UOB credit cards where the cost of the credit/debit card transaction is waived by the bank, NETS has likewise waived the top-up fee to benefit the consumers.

Question 15

How do I top-up the vCashCard account?

Accepted Answer

For new applicants, the first top-up amount will be charged to your credit/debit card upon successful registration.

For existing users (after the first top-up), the NETS vCashCard account will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard whenever the amount on your NETS vCashCard account falls below threshold amount. This top-up amount will appear in your account statement. Alternatively, you may perform ad-hoc top-up to your vCashCard account. The amount for each top-up is pre-set at $50.

Question 16

When will I be notified of low balance in my vCashCard account?

Accepted Answer

Every time your account falls below $10, the vCashCard will automatically be topped up via your credit card/bank account (debit card) registered for the vCashCard service. This top up-amount will appear in your card/ bank account statement.

However, when the balance in your vCashCard falls below $10 and we are unable to deduct the top-up amount from your registered credit card/bank account, we will send you SMS/email notification to top up your account with sufficient funds by 12 noon on the same day. If your vCashCard has not been topped up, we will proceed to terminate the vCashCard and your vCashCard service will be terminated when the remaining balance is zero or negative.

Question 17

How do I make payment if my vCashCard balance is negative?

Accepted Answer

You may log in to your account via NETS App to make the payment. Alternatively, you may also visit NETS Customer Service Centre for payment. Once your account has been normalized, you are encouraged to do an ad-hoc top up before re-registering your vehicle for vCashCard service.

Question 18

Is there a difference in cost of ERP charges between the existing CashCard and the vCashCard account?

Accepted Answer

ERP charges are the same regardless of the payment mode used.

Question 19

How are ERP charges deducted from my vCashCard account?

Accepted Answer

The ERP charges incurred will be deducted directly from the NETS vCashCard account.

If your NETS vCashCard account falls below $10 or otherwise set as your threshold amount, your NETS vCashCard account will be topped up automatically via the credit/debit card registered for the NETS vCashCard service. This top-up amount will appear in your credit card or bank statement.

Question 20

Is there any limit to the ERP charges charged to my vCashCard account?

Accepted Answer

There is no limit to the ERP charges charged to your vCashCard account as long as there are sufficient balance.

In order to avoid disruption to vCashCard, it is important that your credit card is still valid or that your bank account (debit card) has sufficient balance.

Question 21

When will the ERP Charges be reflected in my credit card/bank account (debit card) statement?

Accepted Answer

ERP charges will be displayed only in your NETS vCashCard account under “Transaction View”. The charges will not be reflected in your credit card/bank account (debit card) statement. Only the NETS vCashCard top-up amount will be reflected in your credit card/bank account (debit card) statement.

Question 22

What happens if I have my NETS CashCard / FlashPay / Motoring Card inside the IU when I pass through an ERP gantry even though I signed up for a vCashCard account?

Accepted Answer

If your NETS CashCard / FlashPay / Motoring Card is in the IU when passing through a gantry, the ERP charges will be deducted from the card. If your NETS CashCard / FlashPay / Motoring Card has insufficient value for an ERP charge, the full ERP amount will then be deducted from the vCashCard that you have registered.

Question 23

Can I use vCashCard for car park charges?

Accepted Answer

This service is currently available for OCBC Bank at Chulia St Carpark. We are working with car parks to allow the payment of car park charges using the vCashCard in the future.

Question 24

Where can I check the details of my ERP transactions?

Accepted Answer

You can log on to the NETS App or website https://vCashCard.nets.com.sg with your NETS App account user ID and password to check your transactions. The transactions will be updated when LTA sends the transaction files to NETS.

Question 25

How far back can I view my ERP transaction details?

Accepted Answer

You can view your ERP transaction history for up to 6 months.

Question 26

Why can't I locate my most recent transaction after I have just gone under an ERP gantry?

Accepted Answer

Transactions are updated when LTA sends the transaction files to NETS. This is typically within 24 hours of the ERP transaction.

Question 27

How can I request for a refund of my vCashCard account?

Accepted Answer

You can terminate the vCashCard service for your vehicle by logging in to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg and opting for termination under “Vehicle Details”. Once your vehicle(s) is/are terminated, you may wish to seek refund of your vCashCard account. You can opt to refund the remaining balance into the bank account (debit card)/credit card that you have designated for the top-up of your vCashCard or you can opt for a refund to an alternative bank account of your choice within 7 working days.

Please ensure that your vCashCard account balance is not zero or negative.

Question 28

Is there an expiry date of the vCashCard account since it is not subject to wear and tear?

Accepted Answer

There is no expiry date for the vCashCard.

Question 29

Can I seek a refund for my vCashCard account if I am not the car owner?

Accepted Answer

Yes, you may perform a refund as long as you are the registered user of the vCashCard account.

Question 30

Under what circumstances will my vCashCard account be terminated?

Accepted Answer

When your vCashCard balance falls below the pre-determined threshold amount, we will send you an SMS and email notification to top-up your account with sufficient funds by 12 noon on the same day. If your vCashCard balance is below zero and if the top-up attempt fails (due to insufficient funds/terminated bank account or blocked/expired cards), we will proceed to terminate your vehicle(s) linked to your vCashCard account.

Question 31

What happens if I would like to sell my vehicle?

Accepted Answer

Please terminate your vehicle linked to your vCashCard account in advance on the NETS App or website https://vCashCard.nets.com.sg and allow 3 working days for termination to be effective. At the same time, please ensure that your vCashCard account balance has sufficient balance at the point of termination.

Question 32

How do I terminate the vCashCard account?

Accepted Answer

Please login to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg to terminate the account service for any linked vehicle(s) and allow up to 3 working days for the termination to be effective. Please insert your CashCard with sufficient amount in your vehicle IU(s) to pay for all applicable ERP charges upon the effective end date for the vCashCard.

Question 33

What do I do if I lose my credit/debit card or if my credit/debit card is cancelled, terminated or blocked by my bank?

Accepted Answer

You may wish to log in to the NETS App or website https://vCashCard.nets.com.sg using your NETS App account user ID and log-in password to change your top-up account to a new and valid credit/debit card. If you are unable to change the top-up account with a new credit/debit card in time, you are advised to insert a NETS CashCard / FlashPay / Motoring Card into your IU until you are able to furnish your new credit/debit card details to avoid unnecessary charges.

Please note that until your NETS vCashCard service is terminated, you will have to continue paying for all charges incurred.

Question 34

What do I do when I receive my replacement credit/debit card?

Accepted Answer

You may log in to the NETS App or website https://vCashCard.nets.com.sg to update your vCashCard with your replacement credit/debit card details.

Question 35

What happens if I change my vehicle or IU number?

Accepted Answer

You will receive an SMS and email notification from NETS to update your vehicle information to avoid disruption to your vCashCard service. Log on to the NETS App or website https://vCashCard.nets.com.sg to update the vehicle particulars and allow 3 working days for the change of vehicle or IU number to be effective to your vCashCard account. During this time, please continue to have your NETS CashCard or NETS FlashPay/Motoring Card (applicable for second generation IU) for ERP transactions in your new vehicle/IU to avoid unnecessary charges.

Question 36

Who can I contact to make enquiries (including registration status, termination, payment, refunds etc...) for this service?

Accepted Answer

You may contact our Customer Service Hotline at 6274 1212 or email to info@nets.com.sg for enquiries on vCashCard account or service.

For better support, please have the following information on hand: vehicle number, name and mobile number.

For any credit/debit card enquiries, please contact your issuing bank.

Question 37

I tried accessing vCashCard website and logging in with my vCashCard user ID and password but it kept prompting ‘invalid’. Do I need to register a new NETS account?

Accepted Answer

Due to an application upgrade, the new vCashCard website requires users to register a new NETS account. If you already have a NETS account (i.e. existing NETS App account), you may log in with your NETS account credentials.

Question 38

I tried to follow the instruction on the email sent to me, however, I forgot my vCashCard user ID and password when I try to link my vCashCard in my NETS App. How do I retrieve my user ID and password?

Accepted Answer

You may try retrieving your User ID by clicking ‘Forgot User ID’ and providing your Full Name and Mobile number registered. You will be prompt with a security question. Once that is completed, the user ID will be retrieved for your usage. As for password, you may just click on ‘Request for one-time Password’ to complete the linking of your vCashCard to NETS App.

Question 39

I tried clicking on ‘Request for one-time password’ but I have did not receive the email. Where will the password be sent to?

Accepted Answer

The one-time password will be sent to your email address registered with vCashCard.

Question 40

I forgot the email address that I have registered for vCashCard. How do I retrieve my email address?

Accepted Answer

Please contact NETS Customer Service for assistance.

Question 41

The email address that I have registered for vCashCard is no longer available. What should I do?

Accepted Answer

Please contact NETS Customer Service for assistance.

Question 42

I have managed to link my vCashCard to NETS App, but why do I only see 1 wallet?

Accepted Answer

This is a new feature of vCashCard service. We have enhanced to manage all the vehicles’ wallet in a single wallet so that users are able to have a glance on the overall balance and transaction usage.

Question 43

Send us an enquiry

Accepted Answer

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Question 44

Visit us

Accepted Answer

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

8:30am to 5:30pm (Mondays - Fridays)
We are closed on Saturdays, Sundays and Public Holidays.

vCashCard

Breeze through ERP gantries with vCashCard

NETS App features to enhance your vCashCard experience

Seamless & secure login

Single eWallet

Instant top-ups

Seamless & secure login

Single eWallet

Instant top-ups

Why vCashCard?

Free registration and subscription

Free top-up

Vehicle Roadside Assistance Service

Instant top-ups

Free registration and subscription

Free top-up

Make the most of your vCashCard with NETS App

Where can I apply for vCashCard?

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