NETS rolls out card exchange programme for NETS FlashPay Card as existing card-based ticketing system for adult commuters phases out
- From 19 January to 18 July 2024, NETS FlashPay cardholders can visit any SimplyGo Ticket Offices to exchange for a NETS Prepaid Card.
Singapore, 9 January 2024 – Network for Electronic Transfers (NETS) today announced the roll out of a card exchange programme for NETS FlashPay Card, following LTA’s announcement on the phasing out of its existing card-based ticketing system for adult commuters. NETS FlashPay Card, a stored value card, cannot be used for public transport and users of the card will not be able to top up the card at ticketing machines from 1 June 2024 onwards.
From 19 January to 18 July 2024, NETS FlashPay cardholders can visit any of the 44 SimplyGo Ticket Offices (formerly known as TransitLink Ticket Offices) to exchange for a NETS Prepaid Card. The remaining value in the card will be refunded and a free NETS Prepaid Card will be issued to facilitate the commuter’s travel.
Lawrence Chan, Group CEO of NETS said, “We have partnered with TransitLink to offer convenient locations for NETS FlashPay cardholders who wish to exchange their cards for a free NETS Prepaid Card, an account-based card. This exchange programme is in line with LTA’s move towards account-based ticketing to allow commuters to enjoy a seamless transition. Alternatively, they can switch to the NETS contactless ATM card for their transit needs. Cardholders who use NETS FlashPay Card at retail acceptance points or for their motoring needs can still continue to use the card.”
Commuters can link their NETS Prepaid Card to the NETS App and top up on the go, view transaction history, get alerts whenever the card is used, set daily spending limits, remotely lock the card if it is misplaced, and trigger a refund process if required. They can also link their NETS Prepaid Card to the SimplyGo App to see their trip details. Besides its transit use case, NETS Prepaid Card can be used by various family members including dependents such as domestic helpers and elderly, as family expenses can be managed and tracked via the NETS App. With over 130,000 NETS acceptance points in Singapore, NETS Prepaid Card also makes an ideal gift card.
NETS FlashPay Card continues to be valid for instore purchases at NETS acceptance points. Motorists can also continue to use the card or NETS Motoring Card in their current second generation in-vehicle unit (IU) as well as the new on-board unit (OBU) for their parking and ERP payments. The public can identify if they are holding a NETS FlashPay Card, by checking for the NETS FlashPay logo at the bottom right corner of the card face or the back of the card.
Should the public want a refund on the remaining value in their NETS FlashPay Card, they can do so at SimplyGo Ticket Offices during their operating hours before 18 July 2024 or at local bank ATMs or NETS Customer Service Centre within one year from card expiry.
