NETS Prepaid Card
The stored value card for everyday spending and commute needs, management of family expenses as well as gifting
The new NETS Prepaid Card is widely accepted at all NETS retail points, and on public buses and trains. Pair your NETS Prepaid Card with NETS App to enjoy greater convenience such as remote top-up, tracking of transactions, scan for QR payments and more. It is also great for managing family expenses with your dependents, and the perfect gift to get for your loved ones for any occasion.
Benefits
Why NETS Prepaid Card?
A payment card
for all
Everyone can own a NETS Prepaid Card as no credit approval or bank account is needed.
Enjoy wide acceptance
Tap your card or scan for QR payments with NETS App at over 130,000* acceptance points and public transport gantries island-wide.
*Includes all NETS accepting stores and merchants
Manage your transactions
on-the-go
View card balances, transaction history/ alerts* and top up easily via NETS App.
*Transaction alerts are triggered whenever the card is used for retail payment
Safeguard funds from fraud and misuse
Misplace or lost your NETS Prepaid Card? Use the lock card function on NETS App to prevent fraud and misuse. Card balance from the lost card can also be refunded directly to your bank account easily.
Top up anytime, anywhere
Top up on-the-go, or opt in for Auto Top-up and never have to worry about insufficient card value. You can easily top up your card via the NETS App using NETS Bank Cards, credit or debit cards. Your preferred payment card can also be stored on-file to speed up the process. For a one-off top-up without registration, simply top up from NETS App (skip account registration) or at https://prepaid.nets.com.sg/top-up.
Link multiple cards in one account
You can link up to ten (10) cards to a single NETS account in NETS App.
Start sharing the benefits and convenience of the NETS Prepaid Card with your family and friends today.
Keep track of your budget
Use NETS App to manage expenses by setting daily spending limits and spending alerts for your card, making this exceptionally useful for your dependents and domestic workers.
A payment card for all
Everyone can own a NETS Prepaid Card as no credit approval or bank account is needed.
Enjoy wide acceptance
Tap your card or scan for QR payments with NETS app at over 130,000* acceptance points and public transport gantries island-wide.
*NETS accepting stores and merchants
Manage your transactions
on-the-go
View card balances, transaction history/ alerts* and top up easily via NETS App.
*Transaction alerts are triggered whenever the card is used for retail payment
Use cases
Here are the key uses of NETS Prepaid Card
Forget about hunting down ATMs to withdraw cash for your domestic helper and dependents’ expenses. With the NETS Prepaid Card and NETS App, you can now manage your family’s expenses with ease. You can give the card to your foreign domestic worker (FDW) to run household errands – shop for groceries, pick up dry cleaning and pay for public transportation. Your dependents can receive their monthly allowance on the card while you keep track of their spending via the app.
Prevent overspending especially for less financially savvy dependents and FDW
Use NETS App to manage expenses by setting daily spending limits and spending alerts for your card, making this exceptionally useful for your dependents and domestic workers.
Dependents in need of urgent card top-up? No worries you can top up it remotely
Link your dependent’s NETS Prepaid Card on the NETS App installed on your phone and you can top up their card using your NETS Bank Cards and credit cards even if you’re not physically together. Or opt in for Auto Top-up and never have to worry about insufficient card balance.
A safer payment card for dependents and FDWs to use
Misplace or lost your NETS Prepaid Card? Use the lock card function on NETS App to prevent fraud and misuse. Card balance from the lost card can also be refunded directly to your bank account easily.
Track all the NETS Prepaid Cards given to your dependents and FDW in one app
You can link up to ten (10) cards to a single NETS account in NETS App.
Start sharing the benefits and convenience of the NETS Prepaid Card with your family and friends today.
Top up for your dependents remotely
Link your dependent’s NETS Prepaid Card on the NETS App installed on your phone and you can top up their card using your NETS Bank Cards and credit cards even if you’re not physically together. Or opt in for Auto Top-up and never have to worry about insufficient card balance.
Keep track of your budget
Use NETS App to manage expenses by setting daily spending limits and spending alerts for your card, making this exceptionally useful for your dependents and domestic workers.
Safeguard funds from fraud and misuse
Misplace or lost your NETS Prepaid Card? Use the lock card function on NETS App to prevent fraud and misuse. Card balance from the lost card can also be refunded directly to your bank account easily.
Link multiple cards in one account
You can link up to ten (10) cards to a single NETS account in NETS App.
Start sharing the benefits and convenience of the NETS Prepaid Card with your family and friends today.
Running out of gift ideas? Why not give the gift of choice with the NETS Prepaid Card, it’s the perfect gift card your recipient can use at over 130,000 retail points. They can use up the gift amount in a single merchant store or choose to spend it across multiple purchases in various stores. Now that’s flexible and convenient.
Impress your gift recipient with a personalised gift card occasion
Simply purchase a standard NETS Prepaid Card from convenience stores or customise one from before gifting card.
Recipient can use gift card any way and anywhere
With over 130,000 in-store retail points and public transport island-wide, your gift recipient can use the NETS Prepaid Card practically everywhere in Singapore*. Simply tap to pay at cashiers, self check-out kiosks and public transport fare gantries.
*At all NETS accepting stores and merchants
Small in size but big in value
A gift card doesn’t have to be a low value gift. You can top up card up to $1,000 before gifting. For a one-off top-up without registration, simply top up from NETS App (skip account registration) or at https://prepaid.nets.com.sg/top-up
A gift for all occasion
Simply purchase a standard NETS Prepaid Card from convenience stores or customise one from before gifting card.
Enjoy wide acceptance
With over 130,000 in-store retail points and public transport island-wide, your gift recipient can use the NETS Prepaid Card practically everywhere in Singapore*. Simply tap to pay at cashiers, self check-out kiosks and public transport fare gantries.
*At all NETS accepting stores and merchants
Gift card with high wallet limit
A gift card doesn’t have to be a low value gift. You can top up card up to $1,000 before gifting. For a one-off top-up without registration, simply top up from NETS App (skip account registration) or at https://prepaid.nets.com.sg/top-up
Compatible with SimplyGo (an account-based ticketing system for public buses and trains), NETS Prepaid Card is the go-to card for convenient and hassle-free commute. You can top up on-the-go, keep track of fares and card balance anytime anywhere, block lost card and refund the balance to your bank account via NETS App. Now that’s smart!
Skip the card top-up queue when you can top up anytime, anywhere
Top up on-the-go or opt in for Auto Top-up on NETS App and never have to worry about insufficient card value. Save your preferred payment card on-file – NETS Bank Cards and credit cards for faster top-ups.
It’s easier to keep track of fares and card balance with NETS App
Link the NETS Prepaid Card to NETS App to view your card balance, transaction history and receive notification alerts when the balance is low. Viewing of fare and card balance on the MRT fare gate/ card reader on buses is not available for NETS Prepaid Card.
Train and bus fares are not deducted immediately from the card balance. Instead, the daily total ride transactions will be reflected as a lump-sum amount a few days later on NETS App.
You may lose your card but not your card balance
Misplace or lost your NETS Prepaid Card? Use the lock card function on NETS App to prevent fraud and misuse. Card balance from the lost card can also be refunded directly to your bank account easily.
Ensure a smooth, uninterrupted public transport journey with sufficient balance
For travels on buses, LRT and MRT, kindly ensure that you have at least $3 in card balance to avoid waiting 15 minutes for your card to be unblocked after top up. $3.50 will be reserved daily from your card if you have less than $15 in card balance to ensure sufficient funds for public transport. This amount will be held temporarily and the full $3.50 reserved amount will be released back to your card balance within 3 to 5 days.
Notice: The previous $3 reserved amount has been changed to $3.50 since January 2023.
Top up anytime, anywhere
Top up on-the-go or opt in for Auto Top-up on NETS App and never have to worry about insufficient card value. Save your preferred payment card on-file – NETS Bank Cards and credit cards for faster top-ups.
Minimum card balance & reserved amount
For travels on buses, LRT and MRT, kindly ensure that you have at least $3 in card balance to avoid waiting 15 minutes for your card to be unblocked after top up. $3.50 will be reserved daily from your card if you have less than $15 in card balance to ensure sufficient funds for public transport. This amount will be held temporarily and the full $3.50 reserved amount will be released back to your card balance within 3 to 5 days.
Notice: The previous $3 reserved amount has been changed to $3.50 since January 2023.
Card unblocking
Cards with less than $3 will be blocked from further use for public transport.
If you are unable to enter, top up your card immediately, then tap your card on the MRT fare gate/card reader on buses to initiate unblocking. Wait 10 minutes for card to be unblocked before the card can be used.
If you are unable to exit, approach the Passenger Service Centre at MRT stations for assistance.
View fare and card balance
Link the NETS Prepaid Card to NETS App to view your card balance, transaction history and receive notification alerts when the balance is low. Viewing of fare and card balance on the MRT fare gate/ card reader on buses is not available for NETS Prepaid Card.
Charges of public transport fares
Train and bus fares are not deducted immediately from the card balance. Instead, the daily total ride transactions will be reflected as a lump-sum amount a few days later on NETS App.
Get a quick comparison of NETS Prepaid Card and NETS FlashPay Card.
how to use
Make the most of your NETS Prepaid Card with NETS App
Step-by-step guide on how to use NETS Prepaid Card functions on NETS App.
How to download NETS App
How to Register NETS App
How to link NETS Prepaid Card to NETS App
How to top up card
(one-off, no registration)
How to top up card with registered NETS Account and linked NETS Prepaid Card
How to use Scan &Pay with NETS Prepaid Card
Download the NETS App and link your NETS Prepaid Card to the app.
Perform top-ups, set transaction limits, view card balance, transaction history and lock the card to unauthorised use right from the app.
No more time wasted queuing for physical top-ups.
Ticketing Offices
SimplyGo Ticket Office at MRT stations
Price: $10 ($5 non-refundable card cost and $5 stored value)
Convenience Stores
7-Eleven
Cheers
Buzz
Price: $10 ($5 non-refundable card cost and $5 stored value)
Ticketing Offices
SimplyGo Ticket Office at MRT stations
Price: $10 ($5 non-refundable card cost and $5 stored value)
Convenience Stores
7-Eleven
Cheers
Buzz
Price: $10 ($5 non-refundable card cost and $5 stored value)
Notice for non-Singapore residents
Network for Electronic Transfers (Singapore) Pte Ltd (“NETS”) is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to NETS if NETS’ business fails
NETS App
Sign up for a NETS account and link the NETS Prepaid Card to the app. Opt in for Auto Top-up for the ultimate convenience.
If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.
7-Eleven convenience stores
Top up with cash at over 400 stores island-wide. A top-up convenience fee may apply for every top-up transaction.
One-off Anonymous Top Up
NETS App
Sign up for a NETS account and link the NETS Prepaid Card to the app. Opt in for Auto Top-up for the ultimate convenience.
If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.
7-Eleven convenience stores
Top up with cash at over 400 stores island-wide. A top-up convenience fee may apply for every top-up transaction.
One-off Anonymous Top Up
Top-ups are not available at NETS top-up machines and local ATMs.
Top-ups are not available at NETS top-up machines and local ATMs.
Highlights
Frequently Asked Questions
Your card has a validity period of five years. The validity date is indicated on the back of the card. You may seek a full refund up to 12 months after the validity period. Please use the NETS App to assist in the refund process. It takes up to seven business days for the refunds to be credited to your bank account. No refunds are allowed 12 months after the validity period.
You can top up any amount between $10 and $100 each time using your credit/debit card. You can perform a maximum of 5 top-ups per card per day.
Top-up convenience fees are waived for the following funding sources:
- DBS/POSB issued Visa and Mastercard credit/debit cards
- UOB issued Visa and Mastercard credit/debit cards
Top-up convenience fee of $0.50 per top-up is applicable for the following funding sources:
- All other bank issued Visa and Mastercard credit/debit cards
- Amex credit/debit cards
Filter by Category
All Questions
This is the most widely accepted prepaid card that allows you to make payments at all 130,000 NETS merchant points, and in all public buses and trains.
With the NETS Prepaid Card, you can:
- Enjoy the widest ePayment acceptance at all retail points that carry the NETS logo acceptance mark, and in all public buses and trains.
- Top up your card conveniently via any mobile phone, anytime and anywhere! Link your credit/debit card to your NETS Prepaid Card for auto top-up.
- Manage expenses and prevent overspending. Monitor expenditure of dependents/FDWs. Raise spending limits real-time in the event of an emergency.
- Present the card as a gift to family members and friends. It is the most widely accepted retail and transit gift card in Singapore!
- Monitor your payments. Receive real-time notifications via the NETS App whenever your card is charged, so you always know what you have paid for and how much balance you have left.
The retail price of the card consists of a non-refundable card cost of $5, and a variable stored value amount that may vary from $0 to higher amounts. For example, a distributor may retail a $12 card consisting of a non-refundable card costing $5, and a stored value of $7. Please note that at SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres, the card is retailing with $5 stored value as of 1 April 2022.
Please visit our NETS Prepaid Card page for an updated list of our distribution points, partners and promotions.
Your card has a validity period of five years. The validity date is indicated on the back of the card. You may seek a full refund up to 12 months after the validity period. Please use the NETS App to assist in the refund process. It takes up to seven business days for the refunds to be credited to your bank account. No refunds are allowed 12 months after the validity period.
If you have misplaced your card, you may wish to temporarily lock your card using the NETS App to prevent unauthorized use. If you are able to retrieve your card, unlock your card using the NETS App to enable payments. Note that locking your card may not prevent the initial accidental or intentional use of the card in public transportation. A locked card will subsequently be blocked for Bus/MRT usage. Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
If your card is damaged, stolen or compromised, please perform a card termination/refund on the NETS App to transfer the full card balance to your bank account. Do note that the process of card termination/refund is permanent and non-reversible.
We recommend you to download the NETS App, and to link your NETS Prepaid Card to your NETS Account. Linking the card provides many very useful features such as:
- Convenient top-ups, and the option to set up auto top-up so that you never run out of funds in the card.
- The option to set daily spending limits to ensure that you do not overspend.
- The option to view you card balance and transaction history, as well as download receipts.
- The ability to lock your card to prevent unauthorised use in case you have misplaced your card.
- The ability to seamlessly perform a full refund of the card balance to your bank account if your card has expired, or if you have permanently lost your card.
If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.
Only your email address and mobile number are required to register your NETS Account, so that we are able to update you on important matters concerning your card, as well as on other NETS services that you may have subscribed to. We will validate your email address and mobile number during the registration process.
Please do not share your card’s information (card number, security code or validity period) with others. Link your card to your NETS Account immediately in order to protect your card in the event of theft or misuse. Reveal your card details only to NETS for official purposes.
You can have a maximum of 10 valid NETS Prepaid Cards linked to your account at any point in time. Note that the total aggregate balance of your NETS Prepaid Card, regardless of the number of cards that are linked to your NETS Account (inclusive of your vCashCard wallet if you have one), is not allowed to exceed $1,000. The cards that you have registered are non-transferable.
Please create a NETS Account using the NETS App and link your card to your account. Ensure that you have granted NETS the necessary permissions to send you push notifications. In addition to push notifications, you will also receive SMS or emails on transaction notifications, and on important changes to your card status. To find out more about NETS App, click here. To download the NETS App now on your mobile device, click here.
Please create a NETS Account on NETS App and link your card to your account. The card’s transaction history for the past 6 months with a maximum of 100 transactions will be viewable in the app.
You are allowed to link a maximum of 10 valid NETS Prepaid Cards to your NETS Account. The total balances of all your cards (including the vCashCard if you have one) must not exceed $1,000. The request to link your card will be rejected if the total balance of all your cards, including the new card that you are attempting to link, exceeds $1,000.
Once you have registered or linked your card, you are not permitted to transfer (or unlink) the card. To terminate or to stop using the card and to obtain a refund, kindly refer to the answer to the question “What is my NETS Prepaid Card’s validity and refund period?”.
Please ensure your name entered on the refund page is the same as your bank account and use the correct bank account.
Only Singapore based bank account is supported.
Refunds are not allowed for cards that has expired for more than 12 months.
If you have performed too many refunds within the same calendar year, the refund function will be disabled for your NETS Account in that calendar year. You will be able to initiate a successful refund in the following calendar year.
Presently, the only method to perform a refund is via the NETS App.
To view your card balance, please download the NETS App and link the card to your NETS Account. You can view your card balance, perform top-ups and view your transaction history after linking your card to the app.
The fares that you incur in public transport are not deducted immediately. Instead, we will deduct an estimated sum (from LTA) the following day based on your previous day’s trip from your card balance. This amount will show the word “Pend” in the trip description.
Your actual fare deduction will be posted typically on the 4th day of the journey. You can see the deduction displayed in the transaction history on NETS App. Hence, the card balance does not reflect the deduction immediately and will continue to show the same card balance until approximately the 4th day.
You will not be able to see the detailed trip information (i.e. start and end location of journey, time and duration of journey and individual trip fare) in the NETS App. Only a lump-sum of the entire day’s trip will be displayed in the App. Please note that the ability to see the trip details in SimplyGo will be available in the near future. To register for SimplyGo, click here. To find out more about SimplyGo, click here.
The Minimum Purse Value (MPV) is the required minimum balance that your card must have before you board public buses and trains. The MPV is set at $3, which is the minimum amount required for a single transit fare.
Please be sure that your card has at least $3 (Minimum Purse Value) when taking public buses and trains. Otherwise, your card will be blocked from further use for public transport. To unblock the card for use in public transport, please top up the card above the Minimum Purse Value of $3 and tap your card on any transit gantry to initiate the unblocking. Do note that it will take 15 minutes for the unblocking to be complete. Please refer to the NETS App to obtain the status of your card.
Please top up your card immediately with the NETS App to at least above the Minimum Purse Value of $3, then tap your card on the MRT fare gate/card reader on buses to initiate unblocking. Thereafter, you may need to wait 15 minutes for the unblock status of your card to be propagated throughout the public transport network. Please refer to the NETS App to obtain the status of your card.
The blacklist for payments at transit is located in the public transit gantry system. In order to remove the “Bus/MRT Blocked” status of the card, the following two conditions are necessary:
- Maintain a minimum balance of $3 in the card.
- Card status refresh that can be done only in either one of the 2 following ways:
- Tap your card on any transit gantry to initiate card status refresh.
- Periodic refresh of the card status initiated only by the transit Authorities.
Cards with $15 or less in balance will incur a $3.50 reserved charge from the first tap of the day at any public transport fare gantry. This $3.50 charge will be released back to your card balance within 1-2 days. We encourage NETS Prepaid Card users to always maintain a card balance of more than $15 to prevent future reserved charge deduction. As card balance is not shown upon entry or exit at fare gantries, we encourage users to link their NETS Prepaid Card to NETS App to receive alerts of their card balance and card transactions.
You will not incur any reserved amount for retail payments even if your card balance is less than $15.
- Actual fare for the trip taken on 28 May 2024 is debited after 3 to 4 days.
- Estimated fare debited for the trip taken on 28 May 2024 is refunded back to card balance.
- Estimated fare from the day before is debited from the card balance.
- Amount reserved on 30 May 2024 is released within 1-2 days.
Note: The reservation transaction of $3.50 may occasionally appear later.
No, NETS will hold the amount temporarily and release the full $3.50 reserved amount back to your card balance within 3 to 5 days.
The key is to ensure your card has more than $15 in balance or stored value before making any bus or MRT trips. You can set up Auto Top-up with NETS App to top up your card automatically when the balance falls below $20, this way your card balance will always be more than $15.
Daily, as long as your card balance is $15 or less and if you intend to use it for public transport. When you take the first bus or MRT trip of the day, this will trigger the $3.50 Bus/MRT Reserved charge. You may even incur a second $3.50 reserved charge if your bus or MRT usage for the day exceeds $15.
We recommend all NETS Prepaid Card users to maintain a minimum card balance of more than $15 to prevent reserved amount charging when using card for public transport.
For the ultimate convenience, opt in for Auto Top-up so that your card will top up automatically when it reaches a low balance of your choice ($10, $20 or $50 up to a maximum of $100).
Alternatively, top up on-the-go by saving your NETS Bank Card, credit/debit card details on NETS App.
For a one-off top-up without registration, you may top up the card anonymously on the NETS App or at https://prepaid.nets.com.sg/top-up.
Physical top-ups are available at all 7-Eleven convenience stores island-wide. A top-up convenience fee may apply for every top-up transaction.
More top-up options will be available over time. Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
Presently, only NETS Bank Cards, Visa/Mastercard/Amex credit and debit cards (both local and foreign issued cards) are supported as top-up funding sources. New methods and funding sources will be made available in due time. With the current supported cards, you can opt to top up in the following ways:
- Set your preferred card as a default top-up funding source on NETS App
- Enable/Disable Auto Top-up with credit or debit card on NETS App
- Perform a one-time, no registration top-up on NETS App or at https://prepaid.nets.com.sg/top-up
Please note that when adding a VISA/MasterCard/AMEX credit or debit card as your default funding source for top-up, a pre-authorisation amount of $1.00 will be charged to verify the validity of your credit or debit card. The pre-authorised amount will be automatically released to you by your bank between 2 to 4 weeks.
No additional registration or deregistration is required to enable or to disable Auto Top-up. After you have successfully linked a card, the option to enable or disable Auto top-up is available in the expanded view of your card per illustration below. Enabling, modifying and disabling of Auto Top-up is real time and does not require special approval.
Presently, you cannot top up your card in any of these physical locations.
Top-up can be performed on the NETS App or via the link https://prepaid.net.com.sg/top-up, and at 7-Eleven convenience stores.
Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
You can top up any amount between $10 and $100 each time using your NETS Bank Card, credit/debit card. You can perform a maximum of 5 top-ups per card per day. For anonymous top-up, you can top up a maximum of 5 top-ups per NETS Prepaid card and per Credit/Debit card per day.
Top-up convenience fees are waived for the following funding sources:
- NETS Bank Card
- DBS/POSB issued Visa and Mastercard credit/debit cards
- UOB issued Visa and Mastercard credit/debit cards
Top-up convenience fee of $0.50 per top-up is applicable for the following funding sources:
- All other bank issued Visa and Mastercard credit/debit cards
- Amex credit/debit cards
The Auto Top-up does not take place at the point-of-sale. Instead, it takes place after your last transaction when the card balance falls below the threshold ($10, $20 or $50) set by you.
Your top-up may have been declined because of the following reasons:
- In order to prevent potential misuse, only 5 credit/debit card top-ups are permitted per card and per day. The maximum number of 5 top-ups is applicable to the individual credit/debit card and it is also applicable to the individual NETS Prepaid Card. Please top-up your card again the next day.
- Your card is locked. Please unlock your card before topping up.
- Your card’s status is suspended. Please contact NETS at info@nets.com.sg for assistance.
- Your card’s status is expired. Please perform a refund of your remaining card balance using the NETS App.
- The attempted top-up exceeds the $1,000 limit set for each NETS Account. Please top up a smaller amount, or utilise your existing funds before attempting another top-up.
When making payment at checkout counters or self-checkout machines, select to pay by “NETS”. Tap or insert NETS Prepaid Card on the payment terminal to complete transaction. You are not required to key in any PIN number.
Being the most widely accepted stored value payment card in Singapore, the card can be accepted in all public buses and trains, as well as at all retail points that carry the NETS acceptance mark.
The NETS Prepaid Card is not accepted in your vehicle’s in-vehicle unit (IU), and therefore the card cannot be used for making payments for ERP. However, certain car parks accept NETS Contactless payments and carry the NETS acceptance mark per above. To make payments using NETS Prepaid Card in these car parks, motorists can tap the NETS Prepaid Card or NETS Contactless card on the payment reader upon exiting the car park.
If you intend to present the card as a gift, we recommend that you do a one-time, no registration top-up on the card to your desired amount at https://prepaid.nets.com.sg/top-up before giving the card. Do not link the card to your account. This is so that the recipient of the card can link the card to his/her personal NETS account to continue to enjoy the benefits that the NETS App offers. If the recipient of the card is your dependent, and requires your repeated top-up and monitoring of spending, please add the card to your personal account so that you can continue to administer the usage of the card.
There could be several reasons leading to a declined transaction. You can check your card and transaction status by using the NETS App.
The possible causes include:
- Insufficient funds: Please check your card balance, or ensure that you turn on the auto top-up in the NETS App.
- Wrong payment mode: Merchant or acceptance points have accidentally chosen the incorrect payment mode (i.e. NETS FlashPay/CashCard or other payment modes). Merchant should select NETS as the correct payment mode to allow payment using your card.
- Daily limit exceeded: You have set a daily spending limit and the limit has exceeded. Turn off the daily limit, or set the limit to a higher amount in the NETS App.
- Card is locked: You may have locked your card. Please unlock your card in the NETS App.
- Card is blocked for public transport: Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
- Card is expired: Please perform a refund of your remaining card balance using the NETS App.
- Card is terminated: If this is unexpected, please contact info@nets.com.sg for assistance.
- At certain merchants where payment is accepted not for goods or services i.e. charities, remittance, moneychanger and some bill payment services including AXS (Singapore Post SAM Machines to be confirmed).
- Top-up to other widely accepted prepaid instrument is not allowed.
- Card is damaged or chipped. Please terminate and refund the damaged card via NETS App. Purchase a new card to continue usage.
- Your card has reached the annual rolling spending limit of S$30,000.
You can spend up to S$28,000 on a 12-month rolling period.
Your annual spending limit will be on an annual rolling basis and will be tracked starting from the day of your first retail/transit transaction.
On certain older terminals, if the payment amount is above $100, the terminal may erroneously request for a PIN. To bypass this issue, simply insert your card (instead of tapping the card) into the terminal during the payment process.
We recommend your first top-up to be a minimum of $20 and subsequent top-ups to be $15. This will ensure smooth usage for both transit and retail.
NETS App is an Android and iOS application that allows you to perform the following NETS Prepaid Card transaction using your mobile device:
• Prepaid Top Up*
• Prepaid Auto Top-Up (ATU) set up
• Balance Information
• Card Expiry Information
• Transaction History
• Lock/Unlock Card
• Terminate and Refund
*Top-up fee applicable
For more details on NETSApp please refer to https://www.nets.com.sg/nets/for-you/nets-app
The NETS App can be found on the Google Play Store or Apple App Store.
You will need to create a NETS Account on your NETS App. You may click “add card” to link your NETS Prepaid Card.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to top up, add a payment method and input your desired top up amount.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to set up Auto top-up, add a payment method and input your desired auto top-up amount when the balance goes below a certain amount.
Please create a NETS Account on NETS App and link your card to your account. The status of your NETS Prepaid Card (Active/Blocked/Terminated and Refunded) will be viewable in the homepage of your NETS App.
Yes, you can. Please ensure your mobile phone is enabled to receive the SMS OTP sent from your bank.
No there is no limit to which country’s credit/debit cards can be used to top up as long as your mobile can receive SMS OTP from your bank.
Yes, you can as long as the below criteria is met:
– Refund can only be credited into the same credit/debit card that was used for the top up.
– The refund amount cannot exceed the last top-up amount from the same card.
– The period between the top-up and refund cannot exceed 180 days.
You can now use your paired NETS Prepaid Card on NETS App to make QR payments at all NETS QR acceptance points (SGQR code with NETS QR and NETS QR on NETS terminals).
You may refer to the Scan & Pay tutorial on NETS App. On the NETS App home screen, select the man icon on the top right corner, then select Help Centre and Start Scan & Pay Tutorial.
No, Scan & Pay only supports payment with a linked NETS Prepaid Card.
Did not find what you were looking for? You can still reach us at the following:
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
